I’m Worried About Mum – Terms & Conditions 

  1. These terms 
  1. What these terms cover. These are the terms and conditions on which we provide our services to you. 
  1. Why you should read them. Please read these terms and conditions carefully before you sign your agreement with us. These terms tell you: 
  • who we are;  
  • how we will provide services to you; 
  • how you and we may change or end the contract; 
  • what to do if there is a problem; and 
  • other important information.  

If you think that there is a mistake in these terms, please contact us to discuss. 

  1. Updates to these terms. If these terms and conditions change, we will tell you and provide you with a copy of the updated terms and conditions. If you do not wish to agree to the updated terms and conditions, you will be able to end this agreement and we will stop providing the services at the earliest reasonable opportunity. In this event, you will be refunded for any services which you have paid for but which have not been provided.  
  1. Information about us and how to contact us 
  1. Who we are. We are I’m Worried About Mum. 
  1. How to contact us. You can contact us by emailing Sally@imworriedaboutmum.com.  If you would like to give us any written notice required under these terms, you can do so by writing to this email address. 
  1. How we may contact you. If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you engaged us. 
  1. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 
  1. Our contract with you 
  1. How our agreement is made. By accepting our Terms & Conditions for inclusion in the IWAM Care Directory, you enter into a contract which governs our agreement with one another. 
  1. How long our contract lasts. Our contract with one another begins on the date of acceptance of our Terms and Conditions for inclusion in the IWAM Care Directory and continues until the completion of the services we agree to provide, unless terminated under clause 3.3 (Ending our contract). 
  1. Ending our contract for material breach. Either of us may terminate our contract with immediate effect if at any time the other commits a material breach of the contract. The innocent party needs to provide written notice of the breach to the at-fault party. If the breach is able to be remedied, the at-fault party will have 30 days from being notified of the breach to remedy it. If the at-fault party fails to remedy the breach in those 30 days, the innocent party can treat the contract as terminated from the date of the breach. 
  1. Ending our agreement for any reason. Either of us may terminate our agreement by giving the other 14 days’ written notice. In that event, both the services we provide and the contract will end once the 14 day notice period has expired. If we cancel the contract we will refund you for any services which have been paid for but have not been provided. Access to information on our website will cease on ending the contract. 
  1. Cancelling within your 14-day cooling-off period. You have a legal right to cancel our agreement within the first 14 days and receive a full refund. If you would like to cancel the agreement, please contact us.  
  1. Sub-contracting. We may sub-contract all or part of our services. If this is the case, we will inform you in advance and we will only proceed with the sub-contracting with your agreement. 
  1. Fees and charges 
  1. Dependent on services taken. These will be made known to you at the time of accepting the Terms & Conditions for the relevant package that you are purchasing. 
  1. Payment in advance of the services. We are not required to commence the services until payment is received. 
  1. Confidentiality 
  1. When confidential information may need to be shared. The information you discuss with us as part of the services we provide is treated as confidential. It will not be discussed by us with anyone else unless agreed beforehand with you.  
  1. Personal data 
  1. How we use your personal data. Your personal information will be stored securely by us. The Proprietor is a Data Controller for the purposes of the General Data Protection Regulation (GDPR). 
  1. If there are any problems 
  1. What to do if you have any problems relating to our agreement. If you have any issues or concerns relating to our agreement together, please let us know as soon as possible. 
  1. Limitation of liability for personal property. We accept no liability for any losses, costs, damages, claims or expenses in relation to your personal property. 
  1. Other important legal terms 
  1. Nobody else has rights under this agreement. This agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the agreement or make any changes to these terms. 
  1. If a court decides that part of this agreement is not legally enforceable, the rest of the agreement will continue in force. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of the paragraphs of these terms are unlawful, the remaining paragraphs will remain in full force and effect. 
  1. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date. 
  1. The laws applicable to this contract and where we can both bring proceedings. These terms are governed by English law and we can both bring legal proceedings in respect of the contract in the English courts. 
  1. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.